Education Ministry issues ”Toll Free Numbers” and ”Short Codes” to help address Problems in Senior High Schools

The Ministry of Education (MoE) and the Ghana Education Service (GES) have introduced toll free numbers and short codes to help address problems of Senior High Schools in the Country.

The Secondary Education Improvement Project (SEIP) Is A World Bank support to the Government of Ghana in the form of a loan to improve secondary education in the Country.

The Project Development Objectives (PDO’s) of SEIP is improving access to secondary education in underserved districts and improving quality in some low-performing senior high schools (SHS’s).

In order to ensure that implementation bottlenecks are promptly addressed, the project has put in place a Grievance Redress Mechanism (GRM).

The GRM is to provide an avenue for all beneficiary stakeholders of the project; student, teachers, parents, community members, opinion leaders etc. to air their grievances for quick resolution by officers specially trained to address any issues raised.

The stakeholders log their grievances through SMS or E-mail and toll free numbers;the grievances are logged on a dashboard and the specially trained officers forward the grievances to the appropriate officers; the feedback is sent to the trained officer who send it to the stakeholders via SMS E-mails.

Education Ministry issues ''Toll Free Numbers'' and ''Short Codes'' to help address Problems in Senior High Schools | 1

The following dedicated toll-free numbers and SMS short codes have been acquired for the exercise:

a) Toll-free numbers : 0800-200-001; 0800-200-002 and 0800-200-003
b) SMS short code: MTN 7000; ALL NEWTWORK 1904
c) Key words before SMS : MOE or GES

All schools, stakeholders and the general public are kindly advised to take note of the above.


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Ellis Ferdinand
Ellis Ferdinand is a Journalist, Blogger and Founder of Ellis Multimedia, a parent company of, an Online Education News Blog, and Ellis Ferdinand is a Graduate of Accra College of Education and the University of Cape Coast, where he obtained a Diploma In Basic Education and a Bachelor of Education in Accounting. He is currently Reading his Master of Philosophy in Curriculum and Pedagogic Studies at the University of Education, Winneba in Ghana. Ellis Ferdinand won Blogger of the Year at the 2018 National Students’ Awards and was also adjudged 14th Best Ghanain Blogger in 2018 among the Top 50 Ghanaian Bloggers of 2018. He introduced the Concept of Education Blogging in Ghana in 2014 with his famous blog now His Blog won Best Media Promoting Education in 2017, 2018 and 2019 respectively, an Award organized by Neogenics Education Consult. In 2019, He adjudged the Most Promising West African Blogger of the Year in Nigeria. He won Writer of the Year at the 2021 EDUCOM AWARDS

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